FAQ
FAQ
FAQ

How long is Schöffel's warranty period?

Schöffel grants the normal statutory warranty of two years from date of purchase. The receipt is proof of purchase. Self-inflicted damages or damages caused by inappropriate handling are, of course, excluded from warranty.

Can I order Schöffel products directly from the website?

Yes. You can order products directly in Schöffel's Online Shop. Please bear in mind that we may not be able to offer the entire collection in all sizes and colours in our Online Shop.

Does Schöffel operate Factory Outlets?

No. Schöffel offers neither factory sales nor direct sales at headquarters in Schwabmünchen.

What do I do if I can't find the receipt?

Unfortunately, products cannot be returned without a receipt. Please make sure you keep it in a safe place, and make a copy if needed as proof of purchase is important in the event of complaints, and required by insurance companies in the event of theft. If you buy products through Schöffel's Online Shop, your purchase orders are stored. If you lose the paperwork, please contact customer service at our Online Shop by email or phone, who will be able to provide you with a copy of your order data.

How long is Schöffel's warranty period?

Schöffel grants the normal statutory warranty of two years from date of purchase. The receipt is proof of purchase. Self-inflicted damages or damages caused by inappropriate handling are, of course, excluded from warranty.

Can I order Schöffel products directly from the website?

Yes. You can order products directly in Schöffel's Online Shop. Please bear in mind that we may not be able to offer the entire collection in all sizes and colours in our Online Shop.

Does Schöffel operate Factory Outlets?

No. Schöffel offers neither factory sales nor direct sales at headquarters in Schwabmünchen.

What do I do if I can't find the receipt?

Unfortunately, products cannot be returned without a receipt. Please make sure you keep it in a safe place, and make a copy if needed as proof of purchase is important in the event of complaints, and required by insurance companies in the event of theft. If you buy products through Schöffel's Online Shop, your purchase orders are stored. If you lose the paperwork, please contact customer service at our Online Shop by email or phone, who will be able to provide you with a copy of your order data.

Do you specify a minimum order value?

No minimum order value applies in Schöffel's Online Shop.

Do you specify an order limit?

Although there is no limit on the value of an order submitted to Schöffel's Online Shop, the payment options are restricted for order values of EUR 300/CHF 350 or more.

How long do I have to return any goods?

All items can be returned free of charge within 2 weeks of receipt without indication of reasons.

Can I change my delivery address?

We deliver to any address you want in Germany, Austria or Switzerland, even if it is not your home ad-dress. Simply add an alternative delivery address to your customer account or enter it at the payment stage when ordering.

How can I get in touch with you?

Schöffel Online-Shop:

E-Mail: [email protected]
Phone:
Germany:(+49) 800 - 7002460
Austria: +43 (0)800 700246
Switzerland +41 (0)800 700246

Do you specify a minimum order value?

No minimum order value applies in Schöffel's Online Shop.

Do you specify an order limit?

Although there is no limit on the value of an order submitted to Schöffel's Online Shop, the payment options are restricted for order values of EUR 300/CHF 350 or more.

How long do I have to return any goods?

All items can be returned free of charge within 2 weeks of receipt without indication of reasons.

Can I change my delivery address?

We deliver to any address you want in Germany, Austria or Switzerland, even if it is not your home ad-dress. Simply add an alternative delivery address to your customer account or enter it at the payment stage when ordering.

How can I get in touch with you?

Schöffel Online-Shop:

E-Mail: [email protected]
Phone:
Germany:(+49) 800 - 7002460
Austria: +43 (0)800 700246
Switzerland +41 (0)800 700246

How high are the shipping costs?

We charge the following shipping costs
Germany
3,95 €
Austria
4,95 €
Switzerland
9,00 CHF

How do I change my delivery address?

We deliver to any address you want in Germany, Austria or Switzerland, even if it is not your home ad-dress. Simply add an alternative delivery address to your customer account or enter it at the payment stage when ordering.

Is it possible to have my order sent to a packstation?

Unfortunately, we are currently unable to deliver to Packstation.

Can I exchange or return items?

You can return any item bought in the Online Shop within 14 days from receipt. To enable us to process your return quickly, please make sure:

1) You return all items with their original labels still attached
2) You use our original packaging
3) You attach our return shipping label or the printed DHL return label for returns from Austria

Note:

If you think you may have to return purchased Schöffel items, you may only try them on.
Item returns or return requests in Germany must be addressed to:

Schöffel Sportbekleidung GmbH
Meyer & Meyer Logistikzentrum Osnabrück GmbH & Co. KG
Am Tie 8
49086 Osnabrück
Germany


Returns from Austria must be sent to:

Schöffel Sportbekleidung GmbH
Meyer & Meyer Logistikzentrum Osnabrück GmbH & Co. KG
Am Tie 8
49086 Osnabrück
Germany

Returns from Switzerland must be sent to:

Schöffel Sportbekleidung GmbH
c/o Scherrer Textillogistik
Nebengrabenstrasse 16
9430 St. Margrethen
Switzerland

If you have already paid for the returned merchandise, we will of course refund the amount. Please indi-cate your bank account details for this purpose.

If you have not yet paid the invoice, you can deduct the returned merchandise from the outstanding invoice amount.

E-Mail: [email protected]
Phone:
Germany: (+49) 800 - 7002460
Austria: +43 (0)800 700246
Switzerland +41 (0)800 700246

Is it possible to have my order sent to a packstation?

Unfortunately, we are currently unable to deliver to Packstation.

How high are the shipping costs?

We charge the following shipping costs
Germany
3,95 €
Austria
4,95 €
Switzerland
9,00 CHF

How do I change my delivery address?

We deliver to any address you want in Germany, Austria or Switzerland, even if it is not your home ad-dress. Simply add an alternative delivery address to your customer account or enter it at the payment stage when ordering.

Is it possible to have my order sent to a packstation?

Unfortunately, we are currently unable to deliver to Packstation.

Can I exchange or return items?

You can return any item bought in the Online Shop within 14 days from receipt. To enable us to process your return quickly, please make sure:

1) You return all items with their original labels still attached
2) You use our original packaging
3) You attach our return shipping label or the printed DHL return label for returns from Austria

Note:

If you think you may have to return purchased Schöffel items, you may only try them on.
Item returns or return requests in Germany must be addressed to:

Schöffel Sportbekleidung GmbH
Meyer & Meyer Logistikzentrum Osnabrück GmbH & Co. KG
Am Tie 8
49086 Osnabrück
Germany


Returns from Austria must be sent to:

Schöffel Sportbekleidung GmbH
Meyer & Meyer Logistikzentrum Osnabrück GmbH & Co. KG
Am Tie 8
49086 Osnabrück
Germany

Returns from Switzerland must be sent to:

Schöffel Sportbekleidung GmbH
c/o Scherrer Textillogistik
Nebengrabenstrasse 16
9430 St. Margrethen
Switzerland

If you have already paid for the returned merchandise, we will of course refund the amount. Please indi-cate your bank account details for this purpose.

If you have not yet paid the invoice, you can deduct the returned merchandise from the outstanding invoice amount.

E-Mail: [email protected]
Phone:
Germany: (+49) 800 - 7002460
Austria: +43 (0)800 700246
Switzerland +41 (0)800 700246

Which payment options are available?

You can choose between various payment options in Schöffel's Online Shop. Depending on the value of your order, you can choose to pay by credit card, invoice, Paypal or Amazon Pay.

In individual cases, we reserve the right to exclude certain payment options. Payment in installations is not possible.

For purposes of verifying creditworthiness, we exchange data with the following service providers:

comdoo GmbH
Bebericher Str. 23,
41063 Mönchengladbach
Germany

All personally identifiable information is, of course, treated as strictly confidential.

Can I order on account?

Schöffel's Online Shop permits convenient shopping on account in certain circumstances. If you only want to keep part of an order, simply deduct the returned items from the invoice amount.
*Fees may apply for transfers from Switzerland to our account, depending on your credit institution.

Can I pay by credit card?

We accept Euro/Mastercard and Visa. All payment data that you transfer is secured against unauthor-ised access. To safeguard your data, we use the very latest technology and encrypt your data before transferring it via secure SSL connection.

Can I pay with PayPal?

Pay securely using the PayPal online payments service. Just a few steps is all it takes to access your bank or credit card details on file and to pay securely, without the need to provide any additional infor-mation. For more details about PayPal, go to www.paypal.de.

Can I pay with Amazon Pay?

We accept Amazon Pay. All payment data that you transfer is secured against unauthorised access. To safeguard your data, we use the very latest technology and encrypt your data before transferring it via secure SSL connection.

Contact:

Email: [email protected]
Phone:
Germany: +49 (0)800 7002460
Austria: +43 (0)800 700246
Switzerland: +41 (0)800 700246

Can I pay with Amazon Pay?

We accept Amazon Pay. All payment data that you transfer is secured against unauthorised access. To safeguard your data, we use the very latest technology and encrypt your data before transferring it via secure SSL connection.

Contact:

Email: [email protected]
Phone:
Germany: +49 (0)800 7002460
Austria: +43 (0)800 700246
Switzerland: +41 (0)800 700246

Which payment options are available?

You can choose between various payment options in Schöffel's Online Shop. Depending on the value of your order, you can choose to pay by credit card, invoice, Paypal or Amazon Pay.

In individual cases, we reserve the right to exclude certain payment options. Payment in installations is not possible.

For purposes of verifying creditworthiness, we exchange data with the following service providers:

comdoo GmbH
Bebericher Str. 23,
41063 Mönchengladbach
Germany

All personally identifiable information is, of course, treated as strictly confidential.

Can I order on account?

Schöffel's Online Shop permits convenient shopping on account in certain circumstances. If you only want to keep part of an order, simply deduct the returned items from the invoice amount.
*Fees may apply for transfers from Switzerland to our account, depending on your credit institution.

Can I pay by credit card?

We accept Euro/Mastercard and Visa. All payment data that you transfer is secured against unauthor-ised access. To safeguard your data, we use the very latest technology and encrypt your data before transferring it via secure SSL connection.

Can I pay with PayPal?

Pay securely using the PayPal online payments service. Just a few steps is all it takes to access your bank or credit card details on file and to pay securely, without the need to provide any additional infor-mation. For more details about PayPal, go to www.paypal.de.

Can I pay with Amazon Pay?

We accept Amazon Pay. All payment data that you transfer is secured against unauthorised access. To safeguard your data, we use the very latest technology and encrypt your data before transferring it via secure SSL connection.

Contact:

Email: [email protected]
Phone:
Germany: +49 (0)800 7002460
Austria: +43 (0)800 700246
Switzerland: +41 (0)800 700246
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