Return shipments

You're not happy with an item? No problem. As soon as you have received your delivery, you have fourteen days to return it to us. Just make sure that items are in their original condition, including the tag.

If you want to return a Schöffel item from Germany, you can use the returns form and sticker that was included in your order.

How to send your order back:

  • Drop the parcel off at a DHL post office
  • Drop the parcel off at a DHL Packstation

To return a Schöffel item from Austria, just click here. You simply have to enter some details and can download a returns sticker.

Fill out the returns form and place it in the parcel, Please attach your returns sticker to the front of your parcel so that the original delivery sticker is no longer showing.

How to send your order back:

  • Drop the parcel off at a DHL post office
  • Drop the parcel off at a DHL Packstation

If you want to return a Schöffel item from Switzerland, you can use the returns form and sticker that was included in your order.

How to send your order back:

  • Drop the parcel off at a Swiss Post office
  • Drop the parcel off at a My Post 24-machine
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